Can I personalize my order?

Yes, we offer personalized orders for all our handmade products. You can customize your order by selecting personalization options during the checkout process.

Can you deliver everywhere in the world?
Yes, we offer worldwide shipping. We deliver to most countries around the globe.
How long does it take to receive my order?
For standard orders, processing and shipping typically take between 2 to 5 days, depending on the destination. For custom products, finishing and packing time can take 2 to 3 weeks, in addition to shipping time.
Are there any specific rules for using your products?
Yes, we recommend treating leather items with care and using leather-dedicated products for cleaning. Wooden ashtrays should be cleaned with a humid soft fabric and clear water. Please refer to the care instructions provided with your product.
Do your products come with a guarantee?
Yes, all our products come with a 1-year guarantee against malfunction and defects. Please contact our customer service team if you encounter any issues with your purchase.
How can I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout. We accept payment via credit card or money transfer to our bank account. For custom orders or inquiries, you can also contact our customer service team directly.
What is your return or exchange policy?
If you need to return or exchange a product, please contact our customer service team prior to shipping it back. Products should be returned intact, with accessories, dust bag, and original packaging. Upon receipt, we will either issue a refund or ship a replacement product.
How can I contact customer service?
Our dedicated customer service team is available to assist you via WhatsApp, email, or the contact form on our website. Don't hesitate to reach out with any questions or concerns, and we'll be happy to help.
Will I receive the same product that I see in the picture?

All .CW products are handmade and hand finished. Core leather products will be the same. Hand colored leather cases, will have their own personality, but color and features will be as defined during your order. Wooden ashtrays will also all be different in their details, however, the size, the color of the resin, the finishing (rough or flat top, full resin or mix resin/wood) will be as defined during your order.

Where can I view my purchase receipt?
An email with receipt and detail of your order is sent to you as soon as you place your order online, or custom order with our agent.
Will you restock items indicated as "out of stock?"
Our series are handcrafted in very little quantities. Sometimes there are sold even before making it to our website. If you fell in love with a product that appears to be no longer available let us know, it may be in production or waiting just for your love to be produced again.


Find us in Paris, 25 avenue Georges V, Paris 75008